Do I have to register?
Next time you place an order, you will just have to enter your e-mail address and password, as your data will be stored in our system.
The payment options are not stored with your client’s data. They are linked to the corresponding order. If you choose to pay with credit or debit card, you will have to facilitate to us the information of such card each time you place an order.
In the section “my account” you can see, modify and check the fields: name, surnames, address, city, post code, state, cell number, phone number, e-mail and password.
Any time you change your password you must repeat it to confirm its correct writting.
How do I know you have received my order?
Once you have placed your order and pressed “confirm order”, you will receive an e-mail confirming you the correct order reception.
Can I cancel an order?
No. Once you have made an order it cannot be cancelled. Only the orders that are placed under technical or operative incidences will be cancelled.
Returns are not accepted.
Is I.V.A. included in the prices?
Indeed it is. All prices in MODES SERRANO catalog have the I.V.A. tax included.
All our products are checked before they are sent. However, if you receive a damaged or faulty product, MODES SERRANO guarantees its replacement. You just have to communicate it to our shipping service firstname.lastname@example.org and we will send you a new product once we have received the damaged or faulty one, limiting, in any case, the MODES SERRANO responsibility to such replacement.
The purchases made in MODES SERRANO are subjected to the effective Spanish standards and the rest of the conclusive legislation, understanding the made purchases in the address: ADDRESS-TRADE. According to any discrepancy or divergence that may occur about the execution or interpretation of the agreement of parchase, or any of its conditions, the parties will be submitted to Court and Tribunal of CITY-TRIBUNALS. The nullity declaration of one or more established purchasing conditions non essential will not imply the nullity of the reached purchase agreement which will continue valid.